A few months ago, I realized I needed a better headset for work. I felt good about working from home initially and was excited to use my noise-canceling PSB headphones more frequently. However, during a video call, it only took about 30 seconds before a joke came up at my expense. “Tom, it looks like you’re about to cut down some trees!” I had to join in the laughter — they do look terrible. Picture your neighbor wearing giant earmuffs while weed-eating – that was me. After this, I figured it was time to give another, less bulky, headset a shot.
I have 10 years of contact center management experience and tried out a variety of headsets throughout my tenure. Over-ear, in-ear, single ear, wireless — you name it, I’ve tried it. I decided to give the Logitech Zone Wired headset a try. I’ll just get this out of the way now — it is by far the best “work” headset I have used to date. These headphones are must-haves for open workspace settings or contact center environments; designed for the office yet perfect for working from home. Read on to find out why.
I no longer face public shame for wearing a headset that is twice the size of my head. The set isn’t bulky, forms to my head perfectly, and has a small clip to keep the wire out of the way. I was sure to show off my sweet new look on my first call with the jokester. The black design and braided cable make for a sophisticated and professional look. The cable does form a slight twist above the ears into the headband, a bit unappealing, but it isn’t distracting. It uses a USB-C slot, but I use the included USB-A adapter to fit my Dell laptop. They fit on-ear, and I often wear the set for seven to nine hours a day with zero comfort issues.
I highly recommend the Zone Wired Headset to people working in noisy environments. Voices sound clean and crisp, and I receive positive comments about how crystal-clear my voice sounds on the other end. This is due to the active noise cancellation technology Logitech included with its dual microphones. The microphone virtually eliminates ambient sound in my at-home office. My children can literally talk at full volume (sometimes yell) without consequence. I’m not just saying this, I tested it thoroughly and made some colleagues jealous.
In addition to the noise-canceling mic, the ability to mute on the fly is the most useful feature of this headset. If someone calls on me to provide an answer to a question during a call, I don’t have to scramble to find the digital mute toggle on the conference call. I can simply flip the microphone up to mute or down to unmute. This allows for multitasking during meetings.
True to advertisement, the Zone Wired headset offers decent full-bodied bass for their size. The quality is phenomenal for such a lightweight set. I did run into a hiccup where the bass cut out during one listening experience. It happened after I had left the computer on for several days. I never narrowed down why this happened, but restarting solved the problem, proving it wasn’t a hardware issue. The versatility and seamless transition between personal and business use keeps me coming back to this headset for everyday use. If you don’t have a great headset that balances great sound with great functionality for business, you owe it to yourself to pick these up. You’ll be happy you did.